Terms & Conditions

PIKT Group Terms and Conditions

By engaging the services of PIKT Group for an event you (the Customer ) expressly acknowledge that you have read, understood and agree to be bound by the below Terms and Conditions ( T&Cs ).

1) BOOKING AND DEPOSITS:

  • A non-refundable deposit is required to secure your booking. This deposit is non-transferable and non-refundable under any circumstances.

2) RESCHEDULING & CANCELLATION:

  • If the customer decides to cancel their booking for any reason, they forfeit the deposit paid.
  • In the event of cancellation within one week (seven days) of the scheduled event, the customer is required to forfeit the full amount of the agreed-upon package price.
  • The Customer may request to reschedule the booking subject to availability. Customer will incur a $150.00 rescheduling fee.
  • Covid- 19 may affect your event, in such circumstances, the amount paid will be used towards a future booking for any service of your choice up until 2023.

3) COPYRIGHT & USAGE:

  • PIKT Group retains the copyright to all images captured during the event.
    The Customer is granted a non-exclusive license to use the images for personal purposes only.
  • Commercial use of the images requires prior written consent from thePIKT Group and may be subject to additional fees.

4)  IMAGE DELIVERY
Photography Images

  • PIKT Group will provide the Customer with an edited, high-resolution digital album within 14 business days of the event.
  • Additional editing requests will be subject to additional fees.
    Digital album will be provided via a google drive link
  • The images captured by the Photographer will be made available to the Customer for a period of 3 months from the date of delivery.
    It is the Customer’s responsibility to download and save the images within this 3-month period.
  • PIKT Group does not store backup copies of the images and takes no liability for lost images once they have been deleted from the sharing platform after the 3-month period.
    The Customer understands and agrees that failure to download and save the images within the specified timeframe may result in the permanent loss of access to the images.

Photo booth Images

  • The Customer will receive access to their photo booth images via a QR code provided on the night of the event.
  • It is the Customer’s responsibility to securely retain the QR code for future access to their images.
  • PIKT Group is not liable for any loss or damage resulting from the Customer’s failure to retain or safeguard the QR code.
  • In the event that the Customer loses the QR code, they may request a replacement from PIKT Group subject to a replacement fee.

5) EVENT COVERAGE

  • The Photographer will make reasonable efforts to capture key moments of the event as agreed upon with the Customer.
  • The Photographer is not responsible for missed shots due to factors beyond their control, including but not limited to inclement weather, venue restrictions, or the actions of event attendees.

6) LIABILITY:

  • PIKT Group will take all reasonable precautions to ensure the safety of equipment and attendees during the event.
  • PIKT Group is not liable for any damage to property or injury to persons caused by event attendees or third parties.
  • PIKT Group accepts no liability for any failure or malfunction of SD cards, as such occurrences are beyond our control.
  • The Customer acknowledges that the functionality and reliability of SD cards are subject to factors beyond the Photographer’s influence, including but not limited to manufacturing defects, environmental conditions, and user error.

7. MODEL RELEASE:

  • The Customer grants PIKT Group permission to use the images for promotional purposes, including but not limited to online portfolios, social media, and marketing materials.
  • The Customer understands that their likeness may be used in such promotional materials and releases PIKT Group from any claims or liabilities arising from such use.

8) BUMP IN / SET UP:

  • The photo booth attendant or DJ will require access to the venue to set up the equipment, please ensure access to the premises is available from the morning on the date of the event.
  • Setup will take place at any time during the day or 30 min-1 hour before the event commences, for an accurate time for setup, our photo booth attendants/DJ’s can send you a text when they are on their way. 

9) REQUIREMENTS FOR USE OF SERVICE:

  • For the safe operation of the photo booth please ensure:
    • An indoor space, fully enclosed and weather proof is available. Undercover stadiums and carports are not weather proof and therefore pose a safety hazard for the operation of the photo booth deeming them unsuitable.
    • a space of 3x3x3m is required, if you are working with a smaller space please email us and we will attempt to accommodate.
    • a medium sized trestle table
    • nearby access to a powerpoint. If there is not a nearby powerpoint please ensure an extension is available and is safely taped to the floor to avoid any tripping hazards.
    • access to WIFI (please provide us with the credentials prior to the day).
  • For the safe operation of the DJ services please ensure:
    • 2x2m of space to allow for safe setup
    • a medium sized trestle table is available for use 
      nearby access to a powerpoint. If there is not a nearby powerpoint please ensure an extension is available and is safely taped to the floor to avoid any tripping hazards.
  • For the safe operation of the 360 video  booth please ensure:
    • An indoor space, fully enclosed and weather proof is available.
    • Undercover stadiums and carports are not weather proof and therefore pose a safety hazard for the operation of the photo booth deeming them unsuitable.
    • a space of 2×2 is required, if you are working with a smaller space please email us and we will attempt to accommodate.
    • nearby access to a powerpoint. If there is not a nearby powerpoint please ensure an extension is available and is safely taped to the floor to avoid any tripping hazards.
  • For all events involving children under the age of 16 (e.g. grade 6 graduations and 12th birthday parties etc), adult supervision for the use of services is required.
  • The customer is responsible for providing a suitable area for the operation of our services. In the event that the customer fails to provide a suitable area and we are unable to set up the service booked, we reserve the right to withdraw our services and the customer will therefore forfeit $100 per service hired.

10) SERVICE HIRE PARTICULARS:

Photography

  • If you would like your images earlier than the specified timeframe,  an expedited editing fee will apply, fees are dependent on the requested turnaround of images. Please email us for an accurate quote.
  • We will endeavour to capture all images that you desire and check in with you to ensure that all images have been taken. If you are satisfied that all your desired images have been captured, we will end our services at that point or at the end of the hire time (whichever one comes first). The hire fee will still remain the same.
  • For events that end earlier than the hire time, the photographer will make a judgement call on whether they need to stay until the end of the hire time, or if all the desired images have been taken and guests are leaving, then the photographer will also leave at that end time or at the completion of hire time (whichever one comes first). The hire fee will still remain the same.

Photo Booth

  • Your photo strip will be designed based on your invitation, please email this once you have made a booking with us. In the event that we do not receive your invitation, a plain white strip will be used.
  • If you would like to preview your photo strip prior to the event and make any adjustments, a $75 charge will apply and be paid prior to viewing. 
    Alternatively, if you would like to design your own photo strip, please do so in a 6×2 format and email us at latest, 1 day prior to the event.
  • We have a variety of backdrops available and will usually select the best fitting backdrop based on the theme of your party.
  • If you have reserved a photo album with us, we will provide you with basic pens and a glue stick to use on the night. If you would like to add any personalisation to this, feel free to do so.
  • The customer is responsible for ensuring that props are used appropriately, if they have been scattered across the venue and therefore lost, a $50 fee will apply for the replacement of all lost or broken props.

DJ

  • We do not have any set DJ playlists that we can share with you prior to the event, instead the DJ will gauge what your guests are responding to and play music based on that genre
  • If you have any requests, please create a Spotify playlist and share with us prior to the event. The DJ will take your requests into account and gauge with the music the crowd is vibing with on the dy. They are not bound to follow your playlist exactly, if this conflicts with the genre of music the crowd is enjoying.

360 Video booth

  • Your video template will be designed based on your invitation. Failure to send invitation will result in a plain white background
  • The customer can select their background song, please email your preference at least 2 days prior to the event.

11) OPERATION OF SERVICE:

  • Once the photo booth has been setup and is fully operational, we will leave you with an on-call contact number to reach in case of any technical issues.
  • If the printer is jammed and therefore does not continue to print, please continue to operate the photo booth and inform the on-call attendant. They will print off all the strips once they come to collect the photo booth at the end of the night.
  • If the power is tripped, or a guest kicks out the power, please give us a call and we will run you through troubleshooting. If you are unable to resolve, the on-call attendant will return once when they are available to do so. In such circumstances, downtime will cut into the overall hire time.
  • If technical glitches do occur, we allow for a 30 minute downtime for the on-call attendant to fix any issues.

12) EVENTS OUTSIDE OF MELBOURNE:

  • All emailed quotes are for events located in Melbourne. If your event is outside of Melbourne, please email back a reply with your details and we will send through an accurate quote to you.